Mystery Shoppers / Market Intelligence
The purpose of Mystery Shoppers is to help businesses
increase sales and improve employee customer-service
awareness.
What's in it for your business? More sales, through
increased repeat business, increased referrals, and
more up selling.
Business owners who are presently using our services
have a more realistic view of how their customers
perceive their company. After all, perception is reality in
the minds of your customers.
HOW DOES IT WORK?
- Our account managers meet with you to identify your goals. Or, we perform our own non-
biased evaluation as a method of verifying customer service through the eyes of your
customer.
- Our staff are carefully trained to evaluate your place of business.
- Our shoppers visit your locations as directed and conduct a normal customer enquiry and/or
transaction.
- The shoppers then complete a questionnaire custom-designed for your business, which
covers all aspects of their visit.
- The completed questionnaires are sent to us for an accuracy review. An account manager
will review the information and provide a written report with suggested recommendations.
- You review the reports with management and staff and plan the action to be taken. This is
an ideal precursor to our A+ Service Training.
Mystery Shoppers
Bridging Business and Consumers
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