| Sterling Frazer Associates |
| Corporate Training |
| Sterling Frazer Associates T: 905-704-9806 |
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Sterling Frazer Associates provides customized seminars on relevant topics that impact your bottom line.
Staff from Sterling Frazer Associates is available to provide in-house training to your management, staff and volunteers
so they are better able to meet the specific needs of your clientele. SFA training is in compliance with the Accessibility
for Ontarians with Disabilities Act (AODA). Programs are customized to your requirements. The following lists a few of
our specialized modules:
Staff from Sterling Frazer Associates is available to provide in-house training to your management, staff and volunteers
so they are better able to meet the specific needs of your clientele. SFA training is in compliance with the Accessibility
for Ontarians with Disabilities Act (AODA). Programs are customized to your requirements. The following lists a few of
our specialized modules:
Customer Service -- serving
people with disabilities. People first
approach to customer service. This
session will provide you with an
introduction to people with
disabilities so that you can better
understand, and therefore meet,
their needs as customers.
people with disabilities. People first
approach to customer service. This
session will provide you with an
introduction to people with
disabilities so that you can better
understand, and therefore meet,
their needs as customers.
Accessibility in the workplace --
what do you and your staff need to
know? Barriers to employment are
both physical and attitudinal. This
session is designed to identify
barriers to working with people with
a disability and how you can easily
overcome these barriers.
This is an interactive session that
teaches you and your staff what its
is like to live with a disability in the
workplace or in the community.
what do you and your staff need to
know? Barriers to employment are
both physical and attitudinal. This
session is designed to identify
barriers to working with people with
a disability and how you can easily
overcome these barriers.
This is an interactive session that
teaches you and your staff what its
is like to live with a disability in the
workplace or in the community.
Accessibility & Tourism. How
easy is it for your customers to
enter or exit your facility? What
accommodations do you need to
make? How does the Accessibility
for Ontarians with Disabilities Act
(AODA) compare with the
Americans with Disabilities Act
(ADA)? As part of this session you
will learn to identify physical
barriers and how to overcome them.
easy is it for your customers to
enter or exit your facility? What
accommodations do you need to
make? How does the Accessibility
for Ontarians with Disabilities Act
(AODA) compare with the
Americans with Disabilities Act
(ADA)? As part of this session you
will learn to identify physical
barriers and how to overcome them.
| Bridging Business & Customers |
| Accessibility is not simply putting in a ramp at the front entrance of your building and adding an automated door. Accessibility means making the entire experience open and available to everyone. Accessibility issues are just as important to the elderly, the young, people with temporary disabilities, foreign travellers, as well as those with a life-long disability. Accessibility is making sure your staff is aware of the needs of people with disabilities. This starts with how they are treated when they enter your establishment. It includes whether assistance is offered to perform specific actions, such as carrying a person's bag, or offering a person assistance of your arm as they cross the street. Accessibility is ensuring that a person is heard or can hear a conversation -- as in the case of a person who is deaf, or someone trying to carry-on a conversation in a crowded room. Accessibility is the ability for a person to read signage regardless of whether they are dyslexic, blind, have low vision, or do not speak or read English -- such as a young child or a foreign visitor. What do your customers with disabilities think of the service you provide? |
| Sterling Frazer Associates provides audits of policies, programs and facilities -- ensuring proper representation and participation of people with disabilities, seniors, and other minority groups. |
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| Sterling Frazer Associates 2011 |
To learn more about the Accessibility for Ontarians with
Disabilities Act (AODA) and the AODA Customer Service
Standard, click here.
Disabilities Act (AODA) and the AODA Customer Service
Standard, click here.