| Sterling Frazer Associates |
| Welcome |
| Sterling Frazer Associates T: 905-704-9806 |
| Attitude is the number one barrier that a person with a disability must deal with on a regular basis. |
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With more than 25 years of professional experience working in the disability community, Sterling Frazer Associates will
help you explore new market opportunities:
help you explore new market opportunities:
Marketing Services: SFA brings you insightful information about the industry, its players, competitors,
and customers that will open new doors of opportunity or expand those that you already are pursuing.
and customers that will open new doors of opportunity or expand those that you already are pursuing.
AODA Customer Service Training: in 2005 the Accessibility of Ontarians with Disabilities Act (AODA)
became law in the province of Ontario. All businesses operating in Ontario must provide its management,
staff, and volunteers training in how to properly interact and provide service to people with disabilities.
Training is customized to your place of business.
became law in the province of Ontario. All businesses operating in Ontario must provide its management,
staff, and volunteers training in how to properly interact and provide service to people with disabilities.
Training is customized to your place of business.
Accessibility Audits: SFA's team of auditors will evaluate whether a person with a disability can easily
access your business/services. Using nationally accepted design standards for accessibility, our
specialists will review your property from curb to boardroom, keeping in mind people of all types of
disabilities and potential customers to your business.
access your business/services. Using nationally accepted design standards for accessibility, our
specialists will review your property from curb to boardroom, keeping in mind people of all types of
disabilities and potential customers to your business.
Corporate Image: ensure proper language and images are used in your collateral
material when representing specialty or niche markets. Our design team and writers will
help you create show-stopping newsletters, brochures, packaging and point-of-sale
displays that represent you and will entice your customers.
material when representing specialty or niche markets. Our design team and writers will
help you create show-stopping newsletters, brochures, packaging and point-of-sale
displays that represent you and will entice your customers.
Product Testing: test your products, services and marketing materials before they
make their way into the marketplace and ensure effective techniques are used to
capture your special customers.
make their way into the marketplace and ensure effective techniques are used to
capture your special customers.
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| How do you and your staff measure up? |
| Bridging Business & Customers |
Let Sterling Frazer Associates help you meet the
demands of the rapidly growing market in products
and services for seniors, people with disabilities
and other under represented populations and
markets.
Our staff have experience as clinicians, homecare
providers, sales representatives, service
technicians, market researchers, business
developers and educators.
demands of the rapidly growing market in products
and services for seniors, people with disabilities
and other under represented populations and
markets.
Our staff have experience as clinicians, homecare
providers, sales representatives, service
technicians, market researchers, business
developers and educators.
| Sterling Frazer Associates 2011 |
Sterling Frazer Associates will provide you and your business with the necessary tools required to meet the requirements of the Accessibility
for Ontarians with Disabilities Act (AODA). SFA president, Brian Kon was one of the original authors of the AODA Standard for Customer
Service Training. He has developed training modules that provide information about all types of disabilities.
Combine AODA Customer Service training with accessibility audits to make your overall customer service experience one that stands above
the competition.
for Ontarians with Disabilities Act (AODA). SFA president, Brian Kon was one of the original authors of the AODA Standard for Customer
Service Training. He has developed training modules that provide information about all types of disabilities.
Combine AODA Customer Service training with accessibility audits to make your overall customer service experience one that stands above
the competition.